Welcome to the CAA Insurance Broker Conference App
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile application.
At CAA Insurance Company (“CAA Insurance”), we understand the importance of privacy, and we are dedicated to maintaining the confidentiality of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information in connection with the use of our CAA Insurance Broker Conference App.
By downloading, installing, accessing, or using the CAA Insurance Broker Conference App, you consent to the terms of this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein. If you do not agree with any aspect of this Privacy Policy, please do not use our mobile app.
Any inquires, concerns or complaints regarding privacy at CAA Insurance should be directed to:
CAA Insurance Privacy Office
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9
E-mail: privacy@caasco.ca
Phone: 1-800-268-3750 Ext. 25043
Your concerns will receive prompt attention. Our Privacy Office can also provide you with more detailed information about CAA Insurance’s policies and practices or assist you with completing an access to information request. Keep in mind however that e-mail or text messaging are not secure forms of communication, so never send confidential personal information to us this way.
Thank you for continued trust in CAA Insurance
What data do we collect?
In the CAA Insurance Broker Conference App (“app”), event organizers may provide/upload the following attendee Information:
First Name
Middle Name
Last Name
Designations
Phone
Email
Attendee Profile Image (Headshot)
City
State
Company
Title
Personal Biography
Within the app, you will have the option to edit this information, or remove yourself from being displayed in the attendee list
Information the app collects:
User Profile Information The initial information uploaded/provided by the event organizer can be accessed by you and you can edit/delete your profile information.
User Profile Image (headshot) The initial image maybe be uploaded/provided by the event organizer can be accessed by you and you can edit/delete/upload your profile image (headshot).
User Device Information When you install the CAA Insurance Broker Conference App, we may collect your device information from your mobile device. We collect this information to help us generate app adoption analysis, enhance our product performance and monitoring.
Graphics and Images If the social posting feature is configured, users can post graphics and images in social posting. This information is strictly based on user input and can be removed based on request.
User App Engagement Activities CAA Insurance may capture users’ app feature usage to generate engagement ranking to encourage app adoption.
Why do we collect your data?
To personalize the event experience by tailoring event recommendations, notifications, and content based on user preferences.
To send event updates, notifications, promotional materials, and relevant information to users.
To diagnose and fix issues within our products.
To respond to queries or requests submitted by you.
To administer or carry out our obligations in relation to any agreement you have with us.
To provide you with information about the event that you are attending.
To enable app features such as “check-ins”, surveys/polls, push notifications, private in chat messaging, agenda sessions, exhibitors, and recommendations.
To pre-populate App fields such as conference agendas, attendee lists, exhibitor lists and location information.
To facilitate social sharing functionality.
For analytics and market research purposes to improve our services, develop new products, and launch services for other purposes.
To process complaints and handle disputes.
To anticipate and resolve problems with any products or services supplied to you.
How do we use the personal data we collect
Attendee List/Profile: If event organizers elect to show attendee list for the event, your information will be displayed in the list and attendee profile. You do have the option to control what information can be visible to other attendees, in addition to opting out of the attendee list.
Attendee Profile Image (headshot) Based on the event setting, the attendee headshot can be displayed in the attendee list and profile. You have the option to remove, update or upload your own headshot image.
Surveys/Polls/Q&A: After you log into the app, if you respond to surveys, polls or engage in Q&A functionalities, your information will be accessible to the event organizers. If you are not logged into the app, your response will become anonymous.
Gamifications/Scans: If you use the app camera to scan any session or exhibitor QR code, you are explicitly giving access to the organizer or exhibitor to your profile information. If you allow exhibitors, event staff, or other attendees to scan your app profile QR code, badge QR/Bar code, you are explicitly giving them access to your profile information. Page 4 of 6
Networking/Chat: For any event enabled private message/chat feature, app is using your device and name to establish the communicate channel for the message engine.
Analytics We use third-party services for analytics of app usage. We pass your device information and name to the analytics engine to track app analytics. Event organizer can use such information to better prepare/plan future events for the attendees and other stakeholders
Data Retention and Deletion
We keep your personal information only so long as we need it for the purposes for which it was collected, for the products and services that you are using, or to meet any legal requirements. We have retention standards, which meet these requirements. We will delete your personal information when it is no longer needed.
What control do you have with your data?
Access to Personal Information: You have the right to access the personal information uploaded by the event organizer or yourself. After you log into the app, you can go to “my profile” menu to access your personal information. This information includes information provided during your event registration system, event preferences, and any other data stored in your account profile.
Updating Personal Information: You can update your personal information at any time through the app’s settings (My Profile). This allows you to keep your information accurate and up to date.
Deleting Personal Information: You have the right to request the deletion of your personal information from the app’s database. This may include account deletion or removal of specific data points. You can send requests to privacy@caasco.ca. Upon receipt of your request, we will promptly delete your information, subject to any legal obligations.
Opt-Out of Notifications/Communications: You can opt-out of receiving promotional communications, such as event updates, newsletters, and marketing materials. You can opt in/out of notifications, private messages and manage your information display all through app settings.
App Analytics: Page 5 of 6 When you download the app, you have the option to opt out of analytics tracking. In this case, all your app usage/behavior will not be tracked and tallied as part of the event analytics
How do we handle children’s information?
The CAA Insurance Broker Conference App is not intended for children under the age of 15. We do not knowingly collect information from children under the age of 15. We strongly recommend parents and legal guardians to monitor their children’s app usage to help enforce our privacy policy. If you believe we might have any information about or about a child under 18, please contact us at privacy@caasco.ca.
Do we share information with other parties?
We do not sell or trade your personal information to any third party. Third parties that your Information is shared:
Event Organizers The CAA Insurance Broker Conference App may share user data with event organizers and sponsors to facilitate event planning, management, and sponsorship activities. This could include providing organizers with attendee lists, demographic information, and engagement metrics to help them understand and enhance the event experience.
Other app users Through the attendee list profile, your information will be visible to other attendees of the app. Through badge QR code scan, you are also giving explicit access to your personal information. The above information is only available to other users with your setting and consent.
Third-Party Service Providers: The CAA Insurance Broker Conference App may engage third-party service providers to perform various functions on its behalf, such as hosting the app’s servers, sending notifications, or analyzing user data. These service providers may have access to user data to the extent necessary to perform their services but are typically bound by confidentiality agreements and data protection obligations.
Integration Partners: The app may integrate with other third-party platforms or services to enhance its functionality or provide additional features to users. In such cases, user data may be shared with these integration partners to enable seamless integration and interoperability between systems. Page 6 of 6
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, user data may be transferred as part of the transaction. we will notify clients and users of any such changes and ensure that appropriate safeguards are in place to protect users’ rights and privacy interests.
Legal and Compliance Obligations: CAA Insurance Broker Conference App may share user data in response to legal requests, court orders, or government investigations, or to comply with applicable laws, regulations, or legal processes. This could include sharing data with law enforcement agencies, regulatory authorities, or other third parties as required by law.
How do we protect your information?
CAA Insurance has implemented technical solutions to protect attendee data from unauthorized access. All data services are using advanced security mechanisms and we encrypt/decrypt all transmitted data between our webservices and API calls. If we engage any business partners, they will be contractually bound to maintain the confidentiality of all events related information and may not use the information for any unauthorized purpose.
Contact Us
Any inquires, concerns or complaints regarding privacy at CAA Insurance should be directed to:
CAA Insurance Privacy Office
60 Commerce Valley Drive East
Thornhill, Ontario L3T 7P9
E-mail: privacy@caasco.ca
Phone: 1-800-268-3750 Ext. 25043